"911, Hello?"



Emergencies can be trying. You strive to stay calm and remember what to do and HOW to do it. So you can imagine how a Montgomery, Maryland woman felt when her husband began to have trouble breathing. She tried to relax him but then he started to turn blue. Fearing he was having a heart attack or chocking to death, she dialed 9-1-1

Whew... Hitting those numbers- that's one of the moments of your greatest needs isn't it?

So when the call came in, the 9-1-1 call-taker began immediately with procedure and transferred her to a dispatcher. 

Then the dispatcher is supposed to send the ambulance while helping the person on the other end of the line..who needs instructions and calming...

BUT all she heard was silence....


Caller:  “Hello?  Hello?  Hello?"

Realizing something isn't right, the original call-taker breaks in.


911 Call-Taker: "OK, hold on one second ma'am.  Let me try to get them on the line again."

Caller:  "OK.  Oh."

Sleeping Dispatcher: ((Snore))


That light snoring you hear is the original dispatcher who has fallen asleep.

The snores get louder as a new dispatcher tries to help the woman.


2nd Dispatcher:  "Put one hand on his forehand, the other hand underneath his neck and tilt his head back."

Caller:  "Yes."

Sleeping Dispatcher:  ((Snore))

Caller:  "Uh huh."


"The employee was immediately removed from the floor by his supervisor that night and placed on administrative leave with pay pending the inquiry.

Good news is everyone ended up okay.

According to Graham, the sleeping dispatcher is an experienced uniformed firefighter who was 17 hours into a 24-hour overtime shift.